American Quilter's Society

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American Quilter's Society
PO Box 3290
Paducah, KY 42002-3290

Toll-free (for orders only, please):
1-800-626-5420
Phone: 270-898-7903
Fax: 270-898-1173

Physical Street Address for UPS/FedEx Shipments Only:
5801 Kentucky Dam Road Paducah, KY 42003-9323

About AQS: Shipping and Returns Information

dollyShipping and Returns Information

Product Descriptions

AmericanQuilter.com attempts to be as accurate as possible. However, AmericanQuilter.com does not warrant that product descriptions or other content of this site is accurate, complete and reliable, current or error-free. If a product offered by AmericanQuilter.com is not as described, your sole remedy is to return it in unused condition.

Pricing

Except where noted otherwise, the List Price displayed for products on our web site represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. For certain items that are offered as a set, the List Price may represent an "open-stock" price, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

With respect to quantity and special discounts, we cannot confirm the price of an item until you order; however, your credit card is charged at the time you complete your order, at which time you will receive an e-mail notification. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

  • If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Special discounts on specific items may apply for specific lengths of time. In such cases, special source codes will be required to facilitate the additional discounts.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and password. AmericanQuilter.com does not sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use AmericanQuilter.com only with involvement of a parent or guardian. AmericanQuilter.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Placing Orders

You may order from the AmericanQuilter.com on-line at AmericanQuilter.com; by fax at 270-898-8890; by e-mail at orders@AmericanQuilter.com; and by toll-free at 1-800-626-5420 (8 am to 4 p.m. Central Time, M-F).

Online Ordering is payable with credit card only at the time of the order. We accept MasterCard, Visa and Discover.

  1. Credit card billing address must match the billing address of the customer placing the order.
  2. Shipping/handling costs will be automatically calculated for you and will be shown in your "Shopping Cart," along with all discounts that may apply.
  3. Kentucky residents will be charged appropriate state/county sales tax.
  4. Credit Card accounts will be billed once all "check out" procedures are complete.
  5. An on-line, licensed third-party provider, with three-level encryption, provides credit card processing services. At no time will credit card numbers and/or billing information be stored.
  6. Orders placed before 1:00 p.m. Central Time will be shipped same day.

Shipping Policy

It is our goal to ship all orders by whichever carrier our customer chooses. We do not attempt to profit from shipping charges. Customers can now order from our website or from our toll free operators and choose from several different carriers and services, and we will charge an amount that is very close to the actual charge the carrier will charge us.

Canadian / International Shipping Charges

These charges are automatically calculated at checkout.

Returns Policy

Complete satisfaction guaranteed. If you are not completely satisfied, we will, at your option, replace the item with an item of equal value, credit your account, or provide a refund (minus shipping charges). Please contact our customer service department.

Damaged Items

We make every effort to deliver your merchandise to you quickly and safely. If an item you have purchased is damaged in shipping, please call our customer service department.

Terms of Use

This site is provided by AmericanQuilter.com on a "as is” basis. AmericanQuilter.com makes no representations warranties of any kind, expressed or implied, as to the operation of the site, the information, content, materials, or products included on this site. To the full extent permissible by applicable law, AmericanQuilter.com disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. AmericanQuilter.com will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.

Questions to this site will be answered as time allows. AmericanQuilter.com reserves the right to edit all questions and comments. No claim is made by AmericanQuilter.com as to the completeness of the answers given and AmericanQuilter.com shall not be liable for any loss or damage arising directly or indirectly from the use of this information. Profane and libelous statements are unacceptable entries and will be immediately deleted. AmericanQuilter.com will not be liable for any damage of any kind arising from the use of site.

All rights reserved. No part of this site may be reproduced, stored in any retrieval system, or transmitted in any form, or by any means including but not limited to electronic, mechanical, photocopy, recording, or otherwise, without the written consent of the authors and publisher.